Shipping & Returns information

Any additonal questions please contact us at customerservice@katieskouture.com

Shipping information

Katie’s Kouture ships merchandise to locations within the Continental United States for a flat rate per order of $5.95. All orders over $50 ship free (US Only). Orders are shipped within 3 business days of purchase unless your items state it’s a pre order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked “Delivered” by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.

Returns

Return items MUST be postmarked within 14 days of receiving your order. No refunds will be issued, only store credit. In store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at the checkout of your next purchase. Merchandise must be in original condition, including original packaging and tags attached. Return shipping and handling are the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry, and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of receiving the return, the item(s) will be donated to the charity of our choice.

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